Responsible Gaming at poki — Play Smart, Stay in Control
poki is committed to providing a safe, fair, and enjoyable betting environment for every Bangladesh-based player. Our responsible gaming programme gives you real tools to manage your play — including deposit limits, time-out features, and self-exclusion — so that gambling stays entertainment, not a burden.
Our Commitment
Why Responsible Gaming Matters at poki
For the vast majority of poki players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, online betting is a form of entertainment — an enjoyable way to engage with cricket, slots, and casino games in their spare time. poki fully supports that experience and wants it to remain positive and sustainable for every registered player on the platform.
However, poki recognises that for a small number of individuals, gambling can develop from recreation into a problem that affects finances, relationships, and mental wellbeing. Responsible gaming is not a legal checkbox at poki — it is a genuine operational priority. Every tool described on this page is available free of charge to all registered poki players, and our support team is on hand around the clock to assist anyone who needs guidance.
poki enforces a strict 21+ age requirement with no exceptions. Age verification is conducted as part of the account registration and KYC process, and any account found to belong to a person under the age of 21 will be immediately suspended and all associated funds reviewed in line with our Terms & Conditions. Protecting younger people from gambling harm is a non-negotiable commitment at poki.
Important Notice
Gambling should always be treated as entertainment, not as a way to generate income or recover financial losses. Every bet you place should be funded only from money you can afford to lose.
If at any point you feel that gambling is no longer enjoyable — or that you are chasing losses, borrowing money to gamble, or hiding your gambling activity from family and friends — please contact our support team immediately at [email protected]. We are here to help, without judgement.
poki is for adults aged 21 and above only. 21+ policy is strictly enforced at all times.
Tools Available to All Players
Six Ways poki Helps You Stay in Control
These tools are built into every poki account. They are free, easy to activate, and designed to put you in control of your own gambling activity at all times.
Deposit Limits
Set a maximum amount you are willing to deposit into your poki account over a daily, weekly, or monthly period. Once a limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 24-hour cooling-off period to protect against impulsive decisions.
Session Time Alerts
Configure a notification to alert you after a defined period of continuous play — for example, 30, 60, or 90 minutes. These alerts prompt you to take a break, review your activity, and make a conscious decision about whether to continue. Consistent use of session alerts is one of the most effective habits for keeping gambling in healthy perspective.
Cooling-Off Periods
Request a temporary account suspension of 24 hours, 7 days, or 30 days at any time. During a cooling-off period, your account will not accept logins, deposits, bets, or game launches. The pause gives you the space to step back and reassess your relationship with gambling without taking the permanent step of full self-exclusion.
Self-Exclusion
If you feel that a temporary pause is not enough, poki offers a full self-exclusion option that closes your account for a minimum period of six months. During self-exclusion, your account cannot be reopened under any circumstances until the exclusion period has fully expired and a formal reactivation request has been reviewed by our responsible gaming team.
Loss Limits
In addition to deposit limits, poki allows you to set a cap on the total net losses your account can sustain within a given period. Once the loss threshold is reached, betting and casino play is automatically suspended for the remainder of that period, regardless of your available account balance.
24/7 Support Access
poki's support team is available around the clock, every day of the year. Whether you want to activate a responsible gaming tool, discuss a concern about your play, or simply ask a question about how these features work, you can reach us at any time via email at [email protected]. All responsible gaming enquiries are handled with full confidentiality.
Step-by-Step Guide
How to Activate Responsible Gaming Tools on poki
All responsible gaming features on the poki platform are accessible directly through your account settings. The process is straightforward and takes only a few minutes to complete.
Log In to Your poki Account
Navigate to the poki Login page and sign in using your registered username and password. All responsible gaming tools are accessible only to verified, logged-in account holders.
Open Account Settings
Once logged in, go to your account profile area and locate the Responsible Gaming section. This section is prominently placed to ensure it is easy to find at any time.
Select the Tool You Need
Choose from deposit limits, loss limits, session time alerts, cooling-off periods, or self-exclusion. Each option includes a clear explanation of how it works before you confirm your selection.
Confirm and Apply
Protective restrictions (reductions and suspensions) take effect immediately upon confirmation. Increases to existing limits require a mandatory 24-hour review period before they become active.
Contact Support if You Need Help
If you are unable to locate a responsible gaming setting, or if you need a tool applied urgently, contact our support team at [email protected] and an agent will assist you directly, any time of day or night.
In-Depth Tool Overview
Understanding Each Tool in Detail
Deposit & Loss Limits — How They Work
Deposit limits restrict the total amount of money you can transfer into your poki account over a rolling daily, weekly, or monthly window. Loss limits operate similarly but are calculated against net losses sustained during active play. You can set one or both limits simultaneously for layered protection.
- Minimum deposit limit: ৳500 per day
- Limits can be reduced at any time with immediate effect
- Requests to increase a limit are held for 24 hours before activation
- You will receive a notification when 80% of your limit has been reached
Self-Exclusion — What Happens When You Apply
Self-exclusion is a binding commitment to stop using poki for a defined minimum period. Once applied, the following restrictions are immediately enforced and cannot be reversed until the exclusion term expires:
- Account login is permanently blocked for the duration
- All pending bonuses and promotional offers are cancelled
- poki will suppress any marketing emails to your registered address
- Available balance can be withdrawn — contact [email protected] to initiate this process
- Reactivation after expiry requires a formal review and a 24-hour reflection period
Know the Signs
Warning Signs That Gambling May Be Becoming a Problem
Problem gambling rarely develops overnight. It tends to emerge gradually, and the early signs can be easy to dismiss. poki encourages all players to reflect honestly on the following warning signs. If several of these resonate with your own experience, we strongly encourage you to reach out to our support team or consider activating a cooling-off period or self-exclusion.
- You are spending more money on gambling than you originally intended, or more than you can comfortably afford.
- You find yourself increasing the size of bets or the frequency of play in order to experience the same level of excitement as before.
- You are chasing losses — placing further bets specifically to try to recover money you have already lost.
- Gambling is interfering with your work, studies, or daily responsibilities in Dhaka, Chittagong, or wherever you are based.
- You have borrowed money from family members, friends, or financial institutions in order to fund gambling activity.
- You are concealing the extent of your gambling from people close to you, or feeling guilt or anxiety after sessions.
- You feel restless, irritable, or distressed when attempting to cut down or stop gambling.
- Gambling has become your primary method of coping with stress, loneliness, boredom, or difficult personal circumstances.
Self-Assessment
Quick Self-Assessment — Reflect on Your Play
Answer the following questions honestly. There are no right or wrong responses — this is a personal exercise designed to help you reflect on your gambling habits. If you answer "yes" to three or more questions, we recommend speaking to our support team or considering a cooling-off period.
1. Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
Honestly reflect — even "just once" counts.
2. Do you find it difficult to walk away from the platform once you have started a session, even when you intended to stop?
This may indicate difficulty with impulse control during play.
3. Have you ever felt anxious, irritable, or unhappy on days when you have not been able to gamble?
Emotional dependence is an early indicator worth taking seriously.
4. Have you ever lied to a family member, friend, or colleague about how much time or money you spend on gambling?
Concealment is often one of the clearest signs that gambling has become problematic.
5. Do you gamble as a way to escape from personal problems, work stress, or feelings of sadness or loneliness?
Using gambling as an emotional coping mechanism is a recognised risk factor.
Get Support Now
If you answered "yes" to three or more of the questions above, or if any of the warning signs on the left reflect your current experience, please contact poki's responsible gaming team immediately.
Email: [email protected] — subject line: "Responsible Gaming Support"
Our team will respond promptly and assist you in activating the appropriate protective tools for your account. All communications are treated with complete confidentiality.
Age Policy
Strict 21+ Age Requirement — No Exceptions
poki operates a zero-tolerance policy towards underage gambling. The minimum age to register and play on the poki platform is 21 years old. This applies to all players regardless of location within Bangladesh, including Dhaka, Rajshahi, Sylhet, Cox's Bazar, Khulna, Barisal, Rangpur, Mymensingh, and Chittagong.
During account registration, all players are required to confirm their date of birth and agree to the 21+ age restriction. As part of the standard KYC (Know Your Customer) process, poki may request a government-issued identity document — such as a National ID Card, passport, or driving licence — to verify a player's age before any withdrawal is processed. Accounts where age cannot be verified to the required standard will be suspended pending further documentation.
If you are a parent or guardian and are concerned that a person under the age of 21 may have registered on the poki platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account suspension and data deletion, without delay.
Identity Verification (KYC)
All poki accounts are subject to identity verification. Players must submit a valid government-issued ID confirming they are aged 21 or above before withdrawals are processed. Accepted documents include National ID Card, passport, and driving licence.
Underage Account Suspension
Any account found to be registered by a person under 21 years of age will be suspended immediately. All associated deposits will be reviewed and handled in accordance with poki's Terms & Conditions. Any winnings generated on such an account will be forfeited.
Additional Guidance
Practical Tips for Maintaining Healthy Gambling Habits
Beyond the formal tools available on the poki platform, the following practical habits can help you maintain a healthy and enjoyable relationship with online betting and casino play.
Set a Budget Before You Play
Decide in advance exactly how much you are willing to spend during a session and treat it as the cost of entertainment — the same way you would budget for a cinema trip or a meal out. Never exceed this budget regardless of outcomes during play.
Limit Your Session Length
Set a time limit for each gambling session before you start. Use poki's session alert feature as your reminder. Longer sessions are associated with more impulsive decision-making and a higher likelihood of chasing losses. Short, defined sessions keep gambling in proportion.
Never Gamble to Recover Losses
Chasing losses is one of the most common and damaging patterns in problem gambling. If you have reached your loss limit for a session, close the platform and do something else. Losses cannot reliably be recovered through further bets, and trying to do so typically leads to greater losses.
Keep Gambling in Balance
Gambling should be one leisure activity among many, not your sole source of entertainment. Maintain other hobbies, spend time with family and friends, and ensure that gambling does not displace the activities and relationships that are most important to your wellbeing.
Play Responsibly with poki
Enjoy the Platform — Within Your Own Limits
With the right tools in place and a clear personal budget, poki's cricket betting, slot games, and live casino experience can be a genuinely enjoyable form of entertainment. Explore the platform knowing that poki's responsible gaming safeguards are always there when you need them. Players must be 21 or older.