poki Frequently Asked Questions

Creating a poki account takes under three minutes. Visit poki.bar, click the registration button, and complete the sign-up form with your full name, date of birth, email address, and mobile number. You must be 21 years of age or older to register. Once your details are submitted, your account is activated and you can proceed with your first deposit.

poki requires a valid government-issued identity document to complete KYC verification. Accepted documents include a Bangladesh National ID Card (NID), passport, or driving licence. You may also be asked to provide proof of address, such as a recent utility bill or bank statement issued within the last three months. Verification is typically completed within 24 hours of document submission.

No — each player is permitted to hold exactly one poki account. Registering multiple accounts is a breach of poki's Terms and Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation.

If you are unable to log in to poki, first check that your username and password are entered correctly and that Caps Lock is not active. Use the password reset option on the login page to receive a reset link to your registered email address. If the problem persists — for example, if your account has been temporarily restricted — contact the poki support team at [email protected] and an agent will investigate within a few hours.

To close your poki account permanently, email [email protected] with the subject line 'Account Closure Request' from your registered email address. The support team will process your request, confirm any pending withdrawals, and close the account within 48 hours. If you are closing for responsible gaming reasons, poki's self-exclusion option may be more appropriate and takes effect immediately.

bKash deposits on poki are credited to your account instantly in the vast majority of cases. Once you initiate the transfer from your bKash wallet to the designated poki payment number and the transaction is confirmed by bKash, your poki balance is updated in real time. If a deposit has not appeared after 15 minutes, contact support with your bKash transaction ID for immediate assistance.

The minimum deposit on poki is ৳200 BDT. This applies to all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit imposed by poki directly, though individual payment providers may apply their own daily or per-transaction caps. Large deposits may trigger additional KYC verification in line with poki's anti-money-laundering procedures.

The minimum withdrawal amount on poki is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be returned to the same Nagad account. poki does not charge any fee on standard withdrawals, though your payment provider may apply their own transaction charges.

poki processes withdrawal requests within 1 to 4 hours during normal operating hours. Once poki releases the payment, funds typically arrive in your bKash or Nagad account within minutes. During high-volume periods — such as after major cricket matches or BPL fixtures — processing may extend to 12 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take one to two business days.

poki supports a wide range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, and Upay for instant mobile transfers. Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank (IBBL), and Sonali Bank are also accepted. Visa and Mastercard debit and credit card payments may be available depending on your issuing bank. bKash and Nagad are the fastest options for most players.

Yes — cricket betting is one of poki's most popular offerings for Bangladeshi players. poki covers major tournaments including the Bangladesh Premier League (BPL), T20 World Cup, IPL, and ICC international series featuring the Bangladesh Tigers. Available betting markets include match winner, top batsman, total runs, over/under, and live in-play betting during matches. All bets are settled in BDT (৳).

poki hosts slot games from certified providers including Pragmatic Play, NetEnt, and Microgaming, all of which publish independently audited RTP figures. Typical RTP rates for slots on poki range from 94% to 97%, depending on the specific game title. The RTP for each game is displayed on the game information screen before you begin play. poki does not modify RTP settings — games run on the provider's original certified configuration.

Yes — poki is fully optimised for mobile play. The poki.bar website is responsive and works smoothly on Android and iOS smartphones and tablets without requiring a separate app download. All features available on desktop — including deposits via bKash, sports betting, slot games, and live casino — are fully accessible on mobile. A stable internet connection via mobile data or Wi-Fi is recommended for live casino and in-play betting.

All games available on poki are supplied by regulated third-party software providers whose games are tested by independent auditing bodies for fairness and randomness. poki does not alter game outcomes and has no ability to modify the random number generators (RNG) embedded in the software. Players can verify the certification status of game providers such as Pragmatic Play and Evolution Gaming directly through those providers' official websites.

BPL betting on poki follows standard cricket betting rules. A match must reach a minimum number of overs for bets to stand — typically five overs per side for a result to be declared valid. In-play bets are settled based on the live state of the match at the time the bet is accepted. Bets placed before a match that is subsequently abandoned or rescheduled beyond 48 hours will generally be voided and stakes returned. Full rules are available in the poki sports betting terms.

poki offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the active promotions page of the platform. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement specifies how many times a bonus amount must be wagered in real-money bets before the bonus balance can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal. On poki, the specific wagering multiplier, eligible games, and time limits for each promotion are detailed in the individual bonus terms.

Most poki bonuses are credited automatically upon making a qualifying deposit — no bonus code is required unless the promotion specifically states one. For promotions that require a code, enter it in the designated field during the deposit process. Once credited, the bonus appears in your account balance. If a bonus has not been applied after a qualifying deposit, contact [email protected] with your transaction reference for prompt resolution.

poki rewards regular players through an ongoing loyalty programme. As you place bets and play casino games, you accumulate loyalty points that can be exchanged for bonus credit or other rewards. Higher-tier players benefit from faster withdrawal processing, dedicated account management, and access to exclusive promotions. Full details of the current loyalty programme tiers and point-earning rates are available in the promotions section of the poki platform.

poki does not charge any platform-side fees on deposits or withdrawals. However, mobile financial service providers such as bKash, Nagad, and Rocket may apply their own standard transaction fees on your end. poki recommends checking your payment provider's current fee schedule before initiating large transactions. Fees deducted by payment providers are outside poki's control and cannot be refunded by the platform.